Shipping policy
Shipping + Returns Kool As Nerdz Style
Built to Move Different, from our warehouse to your doorstep.
- Made Just for You, We don’t pull your gear off some dusty shelf. Every piece is made to order, fresh out of the lab. Give us 3–7 business days to craft your gear before it hits the road.
- U.S. Orders, We roll with USPS First Class or Priority and occasionally UPS. Once it ships, expect it in 2–5 business days.
- Worldwide Fam, Yup, we proudly ship globally. Orders go via Asendia International or USPS International. Most land in 7–21 business days (customs may want to peek inside first). We keep it real; taxes, duties, and fees show at checkout so there are no surprises.
- Free Game, Free Shipping Hit $125 (domestic orders only), and your gear ships free, no cap.
- Tracking on Deck You’ll get a tracking link as soon as your package hits the streets.
- Life Happens: Weather, customs, or carrier drama can slow things down, but we’ll ride with you to get it sorted.
- Limited Drops: If you snag a pre-order or limited piece, peep the product page for the drop date; it ships then.
Returns & Refunds
Every purchase is a power move; all sales are final. No exchanges, no second-guessing. Rock it with confidence.
- We’ll only issue a refund or replacement in the rare event that your item arrives defective or gets damaged in transit; we stand on quality.
- To get taken care of, hit us at support@koolasnerdz.com within 7 days of delivery with your order number and clear pics of the issue.
- Once we give the green light, you’ll either get the refund on the same card you used, or we’ll send you a fresh replacement.